Terms of Use

2. Agreement

2.1 These Terms apply to the Ghayl online service (the “Service”). The “Owner” is the person who opens an account. A “Worker” is a person the Owner lets use the account with their own login. “Customer Data” is what the Owner and Workers enter.

2.2 The Owner must be at least 18 and authorised to act for any business they represent.

2.3 The Owner accepts these Terms and the Privacy Policy by pressing the account-creation button beneath a statement that links to both. We record the version and the time.

3. The Service

3.1 Ghayl is a record-keeping tool for buildings, units, tenants, leases, rent, payments, expenses and reminders. It does not collect rent or hold money, and it is not accounting, tax or legal advice.

3.2 The Owner is responsible for what is entered, and for checking figures, reminders and statements before relying on them or sending them.

3.3 A reminder opens the Owner’s own WhatsApp with the text ready; the Owner decides whether to send it.

4. Plans and trial

4.1 Plans, limits and prices are shown on the website and in the account before purchase. Prices may change for future periods; a period already paid keeps its price.

4.2 A new account gets a 30-day free trial. It does not become a paid plan automatically.

4.3 Not available on the Free plan: Analytics, adding new expenses, the Owner’s own logo and the Excel download.

5. Payment

5.1 Payment is arranged on WhatsApp and made by [APPROVED_PAYMENT_METHODS_EN / payment methods]. We activate the plan after receiving payment and confirm its dates.

5.2 There is no automatic renewal or automatic payment. Prices are in Omani rials.

6. When a plan ends

6.1 After a paid period ends there are 7 days of grace. After that the account is limited: records stay visible, payments can still be recorded and voided and tenancies ended, but nothing new can be added.

6.2 Records are not deleted because a plan ended.

7. Cancellation and refunds

7.1 The Owner can stop at any time by not renewing.

7.2 Fees for a period that has started are not refunded, except where Omani law requires a refund.

8. Acceptable use

8.1 Use the Service lawfully and only for properties you are entitled to manage. Harassment, spam, impersonation, attacks on the Service and attempts to reach other accounts are not allowed.

8.2 Each person uses their own login and keeps their password secret. Tell us promptly if an account is misused.

8.3 Do not enter health information, information about children or images of ID documents. A tenant’s Civil ID number goes only in its own optional field.

9. Customer Data and our software

9.1 The Owner keeps the rights to Customer Data. We use it only to provide, secure and back up the Service, to give support and to meet legal duties. We do not sell it.

9.2 We own the software and the brand. The Owner may use the Service while the account is active.

9.3 For tenant data, the Owner decides what is entered and why, and we process it on the Owner’s behalf. The Owner is responsible for informing tenants and for having a lawful basis, including for WhatsApp reminders.

10. Support access

10.1 To solve a problem the Owner reported, or a fault or security issue, our staff may view an account read-only. Each visit appears in the Owner’s Log.

11. Export and closing an account

11.1 Owners on a paid plan can download their data as an Excel file, also for 30 days after the plan ends. Any Owner can ask us for a copy of their data.

11.2 An Owner can ask us to close the account. We then delete its data, except what we must keep by law. Backup copies are deleted as they expire.

12. Availability and liability

12.1 We work to keep the Service running, but we do not guarantee that it is always available or free of errors.

12.2 As far as the law allows, our total liability is limited to the fees paid in the 12 months before the claim, and we are not liable for indirect loss or lost profit. Nothing here limits liability that Omani law does not allow to be limited.

13. Suspension

13.1 We may suspend or close an account that breaks these Terms or the law, or to protect the Service. Where possible we give the reason first.

14. Changes and transfer

14.1 We may update these Terms. Each version has a number and a date. We tell Owners about important changes before they apply; an Owner who does not accept them can stop using the Service.

14.2 We may transfer this agreement to a company set up to run the Service, on the same terms. We will tell Owners before it happens.

15. Law and language

15.1 Omani law applies, and the courts of Muscat have jurisdiction.

15.2 These Terms are in Arabic and English. If they differ, the Arabic text prevails. Contact details are in section 1.